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SecureStack Does not Display Serial Number in "Show System Hardware" Command Output

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Information

 
TitleSecureStack Does not Display Serial Number in "Show System Hardware" Command Output
Symptoms
  • The "show system hardware" output reveals blank line for serial number
  • In some situations it also display all zeros for base MAC address
  • See below few samples collected from different devices: 
Model: C3K122-24
Serial Number:
Vendor ID: 0xbc00
Base MAC Address: 00:00:00:00:00:00
Hardware Version: BCM56514 REV 1
FirmWare Version: 01.02.06.0004
Boot Code Version: 01.00.47
 
UNIT 2 HARDWARE INFORMATION
	---------------------------
	Model:				C5K175-24
	Serial Number:			
	Vendor ID:			0xbc00
	Base MAC Address:		20:B3:99:63:85:B8
	Hardware Version:		BCM56620 REV 18
	FirmWare Version:		06.61.07.0010
	Boot Code Version:
 

 

Environment
  • SecureStack
  • A-Series
  • B-Series
  • C-Series
  • AP3825i
  • Command Line Interface
Cause
Defective Product Information Chip (PIC)
Resolution
Contact Extreme Networks GTAC
Additional notes

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