If you attempt to reset your password for the Extreme Portal
and you never receive the email with a link to set up a new password then it is possible that the email is being blocked by your company's anti-spam systems, or you do not have an account set up yet for the Extreme Portal.
- If the password reset fails, please try creating a new account for that email address here: https://secure.extremenetworks.com
- If you are unsuccessful at resetting your Extreme Portal password and you also cannot create a new account for the same email address, then please send an email to firstname.lastname@example.org describing the situation and we will do our best to help resolve the issue. GTAC can also usually help resolve this issue; if you talk with GTAC about this problem please include a reference to this knowledge article.
- If you need immediate assistance with a technical product-related issue, and you are unable to access the Extreme Portal for online case management, then please contact GTAC on the phone.