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Cannot Log In and Cannot Reset Password for Extreme Portal

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TitleCannot Log In and Cannot Reset Password for Extreme Portal
Symptoms
  • Reset Password process for the Extreme Portal does not work: After submitting a self-service reset password for the extreme portal, the option to enter in a new password is never presented and the process appears to be stuck in a repeating loop.
  • After clicking a link from Extreme Networks to reset your password, the option to enter in a new password is not presented.
  • Additionally, a new account cannot be created for the same email address: Cannot create a new account and cannot reset password for the same email address.
Environment
Cause
Root cause can vary depending on situation
Resolution
Additional notes

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