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Citrix virtual desktop connection losses

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TitleCitrix virtual desktop connection losses
Symptoms
I have a Citrix virtual desktop environment and sometimes the clients are freezing or losing the connection
Environment
  • EXOS
  • Citrix
  • VDI
Cause
This can happen if the Citrix traffic is not being prioritized in the network.
Resolution
Mark the packets from the Citrix virtual desktop with a higher QoS value and prioritize this traffic in the network.
If the client-traffic cannot be prioritized within Citrix application, you can try using an ACL matching on the destination TCP and assigning a DSCP value.
Citrix traffic should be prioritized end-to-end to ensure no dropped frames.
Additional notes

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