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Complete loss of POE " PoE controllers on slot 2,3,4 are not accessible

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TitleComplete loss of POE " PoE controllers on slot 2,3,4 are not accessible
Symptoms
  • Complete loss of POE " PoE controllers on slot 2,3,4 are not accessible"
  • Chassis report a loss of power to all POE power supplies
  • Messages being logged on only 3 out of 5 slots
Loss of POE for a few seconds with first messages..
 
163>Nov 1 15:12:29 10.154.255.2 System[4]PoE power supply 1 is not operational.
<163>Nov 1 15:12:29 10.154.255.2 System[4]PoE power supply 2 is not operational.
<163>Nov 1 15:12:29 10.154.255.2 System[4]PoE power supply 3 is not operational.
<163>Nov 1 15:12:29 10.154.255.2 System[4]PoE power supply 4 is not operational.
  • Note the additional messages on slot 4
  • Slots 1 and 5 had no fault log messages
Message 1/50 Syslog Message 08.31.02.0015 11/01/2016 15:12:50
<3>System[2]PoE controllers on slot 2 are accessible.

==============================================================================
Message 2/50 Syslog Message 08.31.02.0015 11/01/2016 15:12:30
<3>System[2]PoE controllers on slot 2 are not accessible

Message 1/52 Syslog Message 08.31.02.0015 11/01/2016 15:12:47
<3>System[3]PoE controllers on slot 3 are accessible.

==============================================================================
Message 2/52 Syslog Message 08.31.02.0015 11/01/2016 15:12:29
<3>System[3]PoE controllers on slot 3 are not accessible.

Message 12/91 Syslog Message 08.31.02.0015 11/01/2016 15:12:29
<3>System[4]PoE controllers on slot 4 are not accessible.

==============================================================================
Message 13/91 Syslog Message 08.31.02.0015 09/16/2016 20:03:47
<3>System[4]Power supply 4 is operational.

==============================================================================
Message 14/91 Syslog Message 08.31.02.0015 09/16/2016 20:03:14
<3>System[4]Power supply 2 is operational.
Environment
  • S-Series
  • 08.31.02.0015
Cause
  • System lost power to the POE components briefly
  • How or why are unknown
  • The lack of messages on some slots is believed to due to the outage being brief enough to be between polling cycles. Some blades caught it and some did not.
Resolution
Under investigation
Please call the GTAC for further assistance

How to contact Extreme Networks Global Technical Assistance Center (GTAC)

 
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