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D-Series Not providing PoE, System Reporting No Power Supply Installed

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TitleD-Series Not providing PoE, System Reporting No Power Supply Installed
Symptoms
  • Ports stops delivering PoE
  • The "show system" command prints the following results:
show system
PWR1-A Status                          PWR1-B Status
----------                             ----------
Not Installed and/or Not Operating     Not Installed and/or Not Operating
PWR2-A Status                          PWR2-B Status
----------                             ----------
Not Installed and/or Not Operating     Not Installed and/or Not Operating
  • The "show port inlinepower" command shows large values under "Class" column
->show port inlinepower
Port     Type                 Admin   Oper                Priority   Class   Power(W)
-------  -----                ------  -----------------   --------   -----   --------
ge.1.1                        auto                        Low        8138804
  • In some rare cases the "show port inlinepower" may not list the interfaces
->show port inli
Port     Type                 Admin   Oper                Priority   Class   Power(W)
-------  -----                ------  -----------------   --------   -----   --------
  • The "show inline" output prints results similar to the following:
->show inlinepower
Detection Mode:auto

Unit   Status   Power(W)   Consumption(W)   Usage(%)   Threshold(%)   Trap
----   ------   --------   --------------   --------   ------------   ----
1      auto     0          0.00             0.0        80             enable

or, in some rare cases, it does not display any data.

->show inline
Detection Mode:auto

Unit   Status   Power(W)   Consumption(W)   Usage(%)   Threshold(%)   Trap
----   ------   --------   --------------   --------   ------------   ----


 
Environment
  • D-Series
  • D2G124-12P
Cause
Faulty Poe Controller
Resolution
Hardware fault.
Submit an RMA through our Support Portal or contact the GTAC for immediate technical assistance.

To learn more go to: 
Submit an RMA Case on the Extreme Portal
Additional notes
For additional information about RMA please read the article Return Material Authorization RMA Process and FAQ

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