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End User rejected with reason Authentication request became stale, request provided, no response received from RADIUS server unknown

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TitleEnd User rejected with reason Authentication request became stale, request provided, no response received from RADIUS server unknown
Symptoms
  • End System Rejected
  • Error seen on RADIUS server:  An Access-Request message was received from RADIUS client NAC with a Message-Authenticator attribute that is not valid.
  • Error in State Description:  Authentication request became stale, request provided, no response received from RADIUS server unknown.
Environment
  • NAC Manager
  • Extreme Management Center
Cause
Shared secret mismatch between RADIUS config in NAC and RADIUS server config
Resolution
Correct the shared secrets in NAC Manager and also the RADIUS server so that they match.
Additional notes

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