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Extreme Cloud Switches switching but are red in the Extreme Cloud

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TitleExtreme Cloud Switches switching but are red in the Extreme Cloud
Symptoms
  • Switches are red in the Extreme Cloud Management
Environment
  • X440-G2-24p-10GE4
  • X620-16x-Base
  • EXOS 21.1.2.14 to 22.3.1.4 
  • XMOD  - Cloud_Connector-3.0.30.44 and older Versions
  • ExtremeCloud 4.21
Cause
  • Cloud Connector stopped working
Resolution
  • Reset the Switch
  • Delete the config - " unconfigure switch all "
  • If the above steps doesn't solve the issue please restart the cloud connector process.
            #restart process cloud_connector
  • Upgrade FW Version to ExtremeCloud 4.31.01-11
  • XOS (22.6.1.4) - Ccloud_Connector (3.0.34.67)
Additional notes

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