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ExtremeCloud Switch never checking in for the first time it's connected (red - down for check-in)

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Information

 
TitleExtremeCloud Switch never checking in for the first time it's connected (red - down for check-in)
Symptoms
  • ExtremeCloud ExOS Switch is showing red (down) for check-in status
  • ExtremeCloud 220 is no longer accessible through the ExtremeCloud interface 
  • ExtremeCloud Switch never checking in for the first time it's connected 
Environment
  • ExtremeCloud
  • Extreme Management Center
  • Extreme 220
  • 220-12P-10GE2
  • X440-G2-12p-10GE4
  • Firmware 1.1.2.10
Cause

The switch is resolving a local Extreme Management Center server on the network, once this happens the switch will not try and connect to the ExtremeCloud even if Extreme Management Center is not configured to talk to the switch.
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Resolution
 
  • Make sure that there are no ExtremeControl servers that are accessible to the switch
  • Correct ExtremeCloud DNS resolution:
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Additional notes
  • PLEASE NOTE: All cloud-connected switches must not have a local configuration on them, the ExtremeCloud will push the config down to your switch. 
  • If making this change doesn't resolve the issue, login to the switch via serial and clear the configuration by using the "clear config" command. This will reset the switch and allow the CloudConnector to talk to ExtremeCloud.
  • See Also: 

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