Can't find what you need?


• Ask the Community
• Create a Case
Reset Search
 

 

Article

Factory resetting WiNG APs through a controller will not factory default the units and remove all files

« Go Back

Information

 
TitleFactory resetting WiNG APs through a controller will not factory default the units and remove all files
Symptoms
Resetting WiNG APs through a controller, be it from GUI or CLI, is not reverting it back to its original factory default state. The startup config file is defaulted; however, other files and information such as the crash files and command history are retained. 
Environment
  • RFS4000
  • NX75xx
  • NX5500
  • NX95xx
  • NX96xx
  • VX9000
  • AP6522
  • AP75xx
  • AP76xx
  • AP8432
  • AP8533
  • GUI
  • CLI
  • SSH
  • Console
  • Firmware: 5.9.2..2, 5.9.2.3 (not tested on, but might apply to previous versions as well)
Cause
The purpose of this procedure was primarily to move APs from one site to another so a complete factory reset was not necessary. If this procedure is followed, some files and information will be retained on the APs, namely crash files and command history. 
Resolution
Resetting APs through the controller will NOT factory default the unit and take it back to it's original default state, some files will remain on the AP (such us crash files, and command history); however at the very least the config will be defaulted. The purpose of this command was primarily to move APs from one site to another.

If a complete reset back to factory default is required, follow this link for instructions: 
How to restore WiNG Wireless Controllers and Access Points to factory default from CLI

There are a couple of ways to reset the configuration on adopted APs through the controller:

A - From the web browser:
  1. Log into the controller and go to Dashboard
  2. In menu tree, Expand System
  3. Expand the RF domain
  4. Select the AP you'd like to reset
  5. From drop down to the right of the AP name select "Factory Reset"
  6. Select the reset option from the list (see note)
  7. Click on the Factory Reset button
User-added image

A complete group of APs in an RF-Domain can be simultaneously reset by following these steps:
  1. Log into the controller and go to Dashboard
  2. In menu tree, Expand System
  3. Highlight the RF domain in which you wish to reset the APs
  4. From drop down to the right of the RF-Domain name select "Factory Reset"
  5. Select the reset option from the list (see note)
  6. Click on the Factory Reset button
User-added image
Note: Reset options:
  • Delete Config and Entry: Delete the AP startup-config and entry from the controller
  • Delete Config: Deletes only the startup-config from AP
  • Reset Device: Deletes startup configuration on device, reloads the device and removes configuration entry from the controller
Filtering options are also available when resetting complete rf-domain APs. Those are self explanatory. When selecting the 'Hostname Containing' and 'Device Type' radio buttons an additional field will come up for this information. 

B - From CLI (Telnet, SSH or Console):

Log into the controller from CLI and run the following commands:
>en
#factory-reset <ap-name>
In progress ....
Note: you will not be prompted to confirm this action. The process will start right after the command is executed.

By using the '?' after factory-reset, you will presented with other options:
#factory-reset ?

DEVICE-NAME           Name/MAC address of device(s)
config-all            Delete startup configuration on device(s) and remove device configuration entry from the controller
config-device-only    Delete startup configuration on device(s)
on                    On RF-Domain

A complete group of APs in an RF-Domain can be simultaneously reset by running these commands:
>en
#factory-reset on <rf-domain-name>

By using the '?' after the rf-domain-name, you will presented with other options:
#factory-reset on <rf-domain-name> ?

containing                   Specify devices that contain a sub-string in the hostname
exclude-controllers          Exclude all the controllers
exclude-rf-domain-manager    Exclude the rf-domain manager
filter                       Device type

 
Additional notes

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255