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Guest Accounts Vanish

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Information

 
TitleGuest Accounts Vanish
Symptoms
  • Guest portal accounts vanish
Environment
  • IdentiFi Wireless
  • Guest Portal
  • Two controllers in availability pair.
Cause
  • Each controller had guest users managed separately but the WLAN service had synchronise enabled. The guest manager of controller 1 was deleting the guest users he did not need, this deleted the guest user on controller 2 where it was required.
Resolution
  • Disable synchronise in the Guest portal WLAN service.
Additional notes

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