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Guest and IoT Manager (GIM) Provisioner Login Fails With "Server failure" Message

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Information

 
TitleGuest and IoT Manager (GIM) Provisioner Login Fails With "Server failure" Message
Symptoms
Unable to login to GIM Provisioner URL
"Server failure" error message is displayed on GIM Provisioner login screen

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Environment
  • Extreme Guest & Iot Manager (GIM)
  • Extreme Control (NAC)
  • All Software Releases
Cause
This is caused when one or more Onboarding Templates are configured to use "Associated LDAP Groups" but do not have the option "Default Onboarding Template for LDAP Provisioner" checked.
Resolution
On the Advanced tab within within one or more Onboarding Templates using "Associated LDAP Groups" check off the option "Default Onboarding Template for LDAP Provisioner" then click Save.


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