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HiveAgent is out of date on the 2200 and 2300 series switches, loss of communication to ExtremeCloudIQ

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TitleHiveAgent is out of date on the 2200 and 2300 series switches, loss of communication to ExtremeCloudIQ
Symptoms
  • HiveAgent is out of date on the 2200 and 2300 series switches, loss of communication to ExtremeCloudIQ
User-added image
 
Environment
  • HiveManager
  • SR2200 and/or SR2300
  • ExtremeCloudIQ
  • HiveAgent
Cause
Resolution
  1. If Hive Agent is not already installed:
  • Where to Download: Hiveagent 1.1.29
  • SSH into the switch and run the following commands
  • Where XXXXXX is, enter the file path of where the file was uploaded on the FTP server.
Commands:
en
application stop hiveagent

copy tftp:// XXXXXX /hiveagent_pr nvram:application hiveagent_pr
copy tftp:// XXXXXX /hiveagent nvram:application hiveagent
copy tftp:// XXXXXX /ah_ha.conf nvram:application ah_ha.conf
  • After the notification "Application file download completed successfully" appears for each command, run the commands;
    application start hiveagent
Commands:
application start hiveagent

show hivemanager status
  • You should see the following line:  HiveAgent Version.............................. 1.1.29.0
    • Hive agent is now installed. 
  • We will need to ensure a connection to HiveManager can be established - wait one minute and run the command again: 
    show hivemanager status
  1. If HiveAgent is already installed:
  • Use the following CLI to check and confirm the HiveAgent Version.
    show hivemanager status
Commands: 
show hivemanager status
  • Note: If the  HiveAgent Version is not 1.1.29.0 or later, then HiveAgent needs to be upgraded.
  • Download HiveAgent 1.1.29 
  • Upload the unzipped files to a ftp or tftp server
 
  • Use the following CLI to upgrade the hiveAgent on the switch.
  • You will have to apply each TFTP fetch command separately
Commands: 
en

application stop hiveagent

copy tftp://XXXXXX/hiveagent_pr nvram:application hiveagent_pr

copy tftp://XXXXXX/hiveagent_pr nvram:application hiveagent_pr_s

copy tftp://XXXXXX/hiveagent nvram:application hiveagent

copy tftp://XXXXXX/ah_ha.conf nvram:application ah_ha.conf

copy tftp://XXXXXX/ah_ha.conf nvram:application ah_ha.conf_s
  • After the notification "Application file download completed successfully" appears for each command, run the commands;
    configure
Commands: 
configure

application install hiveagent start-on-boot

exit

copy system:running-config nvram:startup-config
application start hiveagent

show hivemanager status
  • Wait for about 30 seconds and then use the following CLI to confirm that HiveAgent Version reads 1.1.29.0
    show hivemanager status
  • We will need to ensure a connection to HiveManager can be established - wait one minute and run the command again: 
    show hivemanager status
     


 
Additional notes

 

  • What is the recommended Firmware for my device?
  • Where to Download: Hiveagent 1.1.29
  • If you do not see ' HiveAgent Version.............................. 1.1.29.0 ' then you will need to ensure that each command (example: copy tftp:// XXXXXX /ah_ha.conf nvram:application ah_ha.conf) was performed. They do not have to be in order. If one is missed, then you will not see the version as 1.1.29.0 .)
  • If the command ' copy tftp:// XXXXXX /hiveagent_pr nvram:application hiveagent_pr ' Does not work on the first try, Try again to enter the command or check TFTP's File path to ensure it is the correct path, or ensure you have downloaded the HiveAgent for TFTP to reference.) 
     

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