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How do you collect support data on the Brocade VDX family of switches?

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TitleHow do you collect support data on the Brocade VDX family of switches?
Symptoms
How to collect support data on the Brocade VDX family of switches.
Environment
Software Release: NOS All
Fixed in Version: N/A
Cause
Resolution
There arefour options to collect the copy support data, and within options two and three there are an additional two options, while option four is specific to VDXs operating in logical chassis mode:

Here are the steps:

1. Load the copy support onto Brocade USB:

a. Login as admin
b. Enter the usb on command to enable the USB device.
c. Enter the usb dir command to display the default directories.
d. Enter the copy support usb directory command.
switch# usb on
USB storage enabled
switch# usb dir
firmwarekey\ 0B 2010 Aug 15 15:13
support\ 106MB 2010 Aug 24 05:36
support1034\ 105MB 2010 Aug 23 06:11
config\ 0B 2010 Aug 15 15:13
firmware\ 380MB 2010 Aug 15 15:13
Available space on usbstorage 74%
switch# copy support usb directory support


2 and3. Load the copy support onto a ftp or scp server that has IP connectivity to VDX.The copy support can be uploaded to a ftp or scp server using non-interactive or interactive method:Run one of the following commands from the CLI:

a. For a non-interactive command:

copy support <ftp/scp> host <IP address/DNS name of ftp/scp server> user <user login> password <password> directory <directory path>
OR
b. For an interactive command session:

switch# copy support-interactive <enter>
Server Name or IP Address: <IP address/DNS name of ftp/scp server>
Protocol (ftp, scp): <ftp/scp>
User: <username>
Password: <password>
Directory: <directory path>
VCS support [y/n]? (y): y


4. If you are in logical chassis cluster mode, you can use the rbridge-id all option to invoke supportSave on all nodes at the same time. The copy support rbridge-id all command is a blocking command. The Telnet session from which the command is issued will be blocked until supportSave is completed on all nodes in the cluster; however, users can again Telnet into the same node or any other nodes in the cluster. When the command is in progress, output messages from all nodes are shown that include the respective node RBridge IDs. The copy support command, when executed with USB as the protocol option, will collect support files to the USB device that is connected to the respective nodes. All USB devices connected to each of the nodes should be enabled before the copy support usb command is executed.

The following example shows the copy support command with the rbridge-id all option.

switch# copy support ftp host 10.1.2.30 user fvt password pray4green directory /support rbridge-id all
switch 100: copy support start
switch 117: Saving support information for chassis:sw0, module:RAS...
switch 100: Saving support information for chassis:sw, module:RAS...
switch 117: Saving support information for chassis:sw0, module:CTRACE_OLD...
......
switch 100: copy support completed
switch 117: copy support completed

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