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IdentiFi WS-AP3825i dropped off the controller

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Information

 
TitleIdentiFi WS-AP3825i dropped off the controller
Symptoms
  • WS-AP3825i AP's dropped off the controller and did not reconnect
  • Reboot does not cause the AP to join the controller
  • Factory reset does not cause the AP to join the controller
  • Statically setting the controller address causes the AP to rejoin the controller
Environment
  • IdentiFi
  • WS-AP3825i
  • Firmware versions prior to 9.21.12.0005
  • IKE 
Cause
Authorization key out of sync with controllers
Resolution
Upgrade firmware to version 9.21.12.0005 or greater to resolve
Additional notes

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