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IdentiFi Wireless V2110 appliance reboot after enabling a feature

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TitleIdentiFi Wireless V2110 appliance reboot after enabling a feature
Symptoms
IdentiFi Wireless V2110 appliance reboot after enabling a feature.
Environment
  • IdentiFi Wireless appliance
  • Version 9.15.06 and higher
Cause
The appliance rebooted after enabling various functionalities. Upon further review, the controller showed signs of other connection issues, totally unrelated to the Real Capture functionality.
Resolution
  • Reconfigure the AP radio settings to ensure better client connections and fewer roams to other Access Points.
  • Ensure there is plenty of memory storage in the VM server for the V2110 to operate correctly.
  • Enable the console port on the Virtual Server to capture the CLI output from the V2110 How to add a serial port to a v2110 controller on an ESXi host
  • Upgrade to 9.15.09.
  • Contact the GTAC Support Desk if there are continued reboots.
Additional notes

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