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IdentiFi wireless clients randomly disconnect or do not get assigned IP addresses

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TitleIdentiFi wireless clients randomly disconnect or do not get assigned IP addresses
Symptoms
Randomly IdeniFi wireless clients will disconnect or not receive and IP address
Environment
  • IdentiFi
  • Disconnects
  • Client does not receive DHCP assigned address
  • All firmware versions
Cause
Conflicts between client radio's and AP radio's
Resolution
Please set these Conservative Radio Settings (both radios):
  • 20Mhz Width
  • DTIM 1 
  • RTS/CTS Bytes 256 
  • Min basic rate to 6 from 12mbps 
  • Guard - Short 
  • Protection - Always 
  • Protection Type - RTS/CTS 
  • MPDU/ADDBA enabled  (some reports of issues with the Acer 720 when these are enabled)
  • MAX sub frames 32 
  • LDPC Enabled

Band Steering helps in most cases where good coverage for 5Ghz is available - How to set up a Band Preference Group (Band Steering) on IdentiFi Wireless
Additional notes

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