Reset Search
 

 

Article

Inventory Manager fails to upgrade EWC firmware

« Go Back

Information

 
TitleInventory Manager fails to upgrade EWC firmware
Symptoms
  • Inventory Manager fails to upgrade firmware
  • Inventory Manger fails to push local firmware to SCP directory (/root/firmware/images)
Environment
  • NetSight
  • Extreme Management Center
  • Identifi Wireless
  • Linux platform
Cause
NetSight was installed with a different user other than "root" and now does not have correct permissions to access directories
Resolution
The following configurations will need to occur: 

Change the SCP transfer settings: 
  1. Remove all current Wireless Controller firmware from Inventory Manger through the firmware archive
  2. In Inventory Manager click  Tools --> Options --> SCP Transfer settings
  3. Change  the "Root Directory Path" to: 
    /usr/local/Extreme_Networks/NetSight/home
    Change the "Firmware Directory Path" to:
    /usr/local/Extreme_Networks/NetSight/home/firmware/images
  4. Re-push the firmware through Inventory Manger using the Tools --> "Push Local Firmware to Server" feature, and make sure the "SCP" Radial is chosen
Change the SCP login information:
  1. In Inventory Manger click tools --> Options --> SCP Transfer settings 
  2. Configure the "login Information" to be the user that NetSight was installed with, with the password that is configured for that user.
To find the user that installed the NetSight application: 
  1. SSH to the NetSight appliance
  2. Type the following command:
    cat /var/Extreme_Networks/.netsight
    The user configured under: "NETSIGHT_DEFAULT_USER=<user>" is the user that installed NetSight
Additional notes

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255