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K-Series or S-Series Linecard PoE Failure - detected hardware port configuration mismatch

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TitleK-Series or S-Series Linecard PoE Failure - detected hardware port configuration mismatch
Symptoms
  • PoE Devices Connected Fail
  • Errors in log similar to:
System[1]PoE controller 0 on slot 1 detected hardware port configuration mismatch. Expected 40 found 48+0. Please contact Support for assistance

or 

Aug 23 09:40:13 10.10.18.143 System[11]PoE controller on Line Card 1 is not accessible.
Aug 23 09:40:50 10.10.18.143 System[11]PoE controller on Line Card 1 detected hardware port configuration mismatch. Please contact Support for assistance.
 
Environment
  • K-Series
  • S-Series
  • All Firmware
Cause
The presence of any of these messages indicates that a PoE controller detected fewer PoE-capable ports than the hardware actually supports. It implies that one or more of the other PoE controller chips in its control chain is not responsive.
 
Resolution
Power down all PoE power supplies then bring them back online one at a time

If after PoE intialization w the port mismatch is still preset RMA the affected slots due to Hardware failure.

Submit an RMA through our Support Portal or contact the GTAC for immediate technical assistance.
Additional notes

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