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Location based Captive portal is triggered off the incorrect location criteria

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TitleLocation based Captive portal is triggered off the incorrect location criteria
Symptoms
Captive Portal users in a location based design are hitting the wrong portal.
Environment
  • NAC
  • Control
  • NAC Manager
  • Extreme Management Center
Cause
The location based portals will look at incoming IP address if configured, as opposed to the ordinary location based criteria (Switch IP, SSID, etc)


 
Resolution
Disable the subnet range, or configure them for absolutely no overlap or duplication.
Removing the Incoming IP range may present an error, but if the rest of the location based criteria is available, the client will be sent back information from the correct portal.

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