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NAC-A-20 end system licenses gone after upgrade

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Information

 
TitleNAC-A-20 end system licenses gone after upgrade
Symptoms
  • NAC-A-20 does not contribute licenses to NetSight
  • Messaging in NAC similar to: 
2017-06-27 09:36:55,058 WARN [TagServer] Unable to read hardware type file: /etc/appid-hwtype 
2017-06-27 09:36:55,058 WARN [TagServer] Unable to read appliance type file: /etc/appid-type
  • Running the appidctl status command runs on a NAC appliance
  • NetSight "NAC Polling" diagnostics indicate: 
    <hardwareTypeStr>UNKNOWN</hardwareTypeStr>
Environment
  • NetSight 7.x
  • NAC
Cause
Underlying analytics software is causing issues with hardware identification of NAC
Resolution
Additional notes

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