Reset Search
 

 

Article

Extreme Control Center NAC End System event logs are not showing up in the appdata/logs directory

« Go Back

Information

 
TitleExtreme Control Center NAC End System event logs are not showing up in the appdata/logs directory
Symptoms
NetSight Extreme Control Center version 7 and higher NAC End System Event logs don't show up in the appdata/logs directory
Environment
  • NAC
  • NetSight
  • End Systems
  • Event logs
  • NetSight Server
  • Extreme Control Center version 7 and higher
Cause
The historical logging of End System events has changed with version 7.   End System Event logs are now written directly to the Extreme Management Center mysql database. 
Resolution
Recommended Procedure for systems running 7.06.xx and higher

Click on Administration->Diagnostics->Support->Export End Systems Events

You can select to Export all Events using a checkbox, or recommended, select the Start and End Times.

Click on Export on the bottom Right of the screen.

The files will appear in the /usr/local/Extreme_Networks/Netsight/appdata/ShowSupport/EventLogFiles directory (if on linux appliance.)

In Windows Servers, it will be under Program Files\Extreme_Networks\Netsight\appdata\ShowSupport\EventLogFiles 
They can be transferred off the Extreme Management Center Server using How to use WinSCP to copy files to and from a Netsight / Extreme Control Center Appliance
Additional notes
Using MySQL directory to gather logs.

End System Event data may be pulled from the NetSight Extreme Control Center mysql database.  Login using the process below.  

From the NetSight Extreme Control Center server system install directory /Extreme_Networks/NetSight/scripts, execute the command:

./mysql.sh (mysql.exe on windows).

At the mysql > prompt, type: use netsightrpt

This brings you to the reporting database and the mysql > prompt.  From here you can issue query commands for the db.  Below are some examples of common queries:

mysql > show tables;
mysql > desc end_system_event
mysql > select * from end_system_event where hostname='admin_05';
mysql > select * from end_system_event where time_stamp between 1464238800000 and 1464246000000;

Note: time stamps are epoch times, please use your favorite epoch converter
 

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255