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NetSight NAC - Guest registration for mobile captive portal on Chrome browser running on Android devices will not scroll to bottom to accept AUP

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TitleNetSight NAC - Guest registration for mobile captive portal on Chrome browser running on Android devices will not scroll to bottom to accept AUP
Symptoms
Devices trying to register are not able to scroll to the bottom of the Guest registration AUP page to accept the terms and condition and register to the network
Environment
  • NetSight Suite
  • NetSight NAC Manager
  • Mobile Captive Portal enabled
  • Android using Chrome 43 or higher
Cause
Issue with Chrome build 43 on Android devices
Resolution
Upgrade to NetSight/NAC 6.2.0.221 or higher

Workaround for this issue is to use the default internet browser on the Android device as the issue looks to be specific to Chrome 43 or higher on an Android device.

If desired you can also disable captive portal on the NAC as a workaround until upgrade.

In NAC Manager
  1. Select menu option "Tools" > "Management and Configuration" > "Advanced Configuration"
  2. Select Portal Configuration
  3. Choose portal that is being used
  4. Click Network Settings 
  5. De-select "Use Mobile Captive Portal:
  6. Click the "OK" button
Enforce the appliance
Additional notes

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