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NetSight - NAC Manager does not display AAA configuration and has blank password repository

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Information

 
TitleNetSight - NAC Manager does not display AAA configuration and has blank password repository
Symptoms
  • NAC manager unable to display AAA configuration
  • Blank password repository exists 
  • Unable to choose password repository if able to see AAA configurations
Environment
  • NetSight Suite
  • NetSight NAC manager 5.1
Cause
Incorrect Web Services call to insert password repository user has created a user with NULL logon name and NULL domain
Resolution
Remove NULL users from NetSight mysql database manually
  1. SSH to NetSight appliance, or open a command prompt on the Windows NetSight server
  2. Change to the <Install directory>/NetSight/Scripts directory:
    cd /usr/local/Extreme_Networks/NetSight/scripts
  3. run the mysql.sh (Linux) or mysql.bat (windows)
  4. Select the NetSight database to be used:
    use netsight;
  5. Display the contents of the nac_localuser database:
    select * from nac_localuser;
  6. From the contents displayed find the ID number for the users with NULL entries for loginID and domain name. 
  7. Remove entries by ID number:
    delete from nac_localuser where id='X';

    Where X is the id of the incorrect user.
  8. Exit NAC manager and reload NAC manager and the problem should be resolved.
Example:

User-added image
Additional notes

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