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New AP39xx/AP38xx discovery issue

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TitleNew AP39xx/AP38xx discovery issue
Symptoms
New AP does not connect to controller even with SLP option 78 or DNS entry for controller.
Environment
Wireless Controller
C25, C35, C5210, V2110
Version 10.x
Cause
AP was mistakenly ordered as a cloud solution rather than a controller based unit. Once the AP get's it's IP address and has the ability to connect to the internet it connect's to the cloud and SSH is disabled. Customer will get a failure message saying it has been rejected or refused.
Resolution
GTAC will have to access cloud portal and use customer name along with AP serial to find the unit and enable SSH so the AP can be manually configured to connect to the controller.

NOTE:Please contact account team in order to correct service contact and ordering details.
Additional notes

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