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New IdentiFi Cloud Controller Access Fails

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TitleNew IdentiFi Cloud Controller Access Fails
Symptoms
New IdentiFi Cloud Controller Access Fails
Environment
  • IdentiFi
  • Cloud Controller
  • All Firmware Versions
  • All AP Models
  • Error Message:
​Welcome to

There was a problem checking your service contract number 4-XXXXXXXXX

Contract number is not valid.
Please contact support:
By Email: ExtremeSupport@extremenetworks.com
By Web: www.extremenetworks.com/support/

 
Cause
Contract Number has not been entered into our database
Resolution
Send email to svc@extremenetworks.com including your "Welcome Letter" and service contract number
Additional notes

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