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]PoE controller on slot detected hardware port configuration mismatch. Expected 36 found 48+0

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Title]PoE controller on slot detected hardware port configuration mismatch. Expected 36 found 48+0
Symptoms
  • Loss of PoE to devices connected to the S Series
  • Errors in log similar to: System[1]PoE controller 0 on slot 1 detected hardware port configuration mismatch. Expected 40 found 48+0. Please contact Support for assistance
Environment
  • S Series
  • FW 8.31.01.0006
  • PoE
Cause
Possible damage to the PoE ASICs
Resolution
  • Power down all PoE power supplies then bring them back online one at a time
  • If after PoE intialization w the port mismatch is still preset RMA the affected slots
Additional notes

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