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Resolution of general Licensing problems

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TitleResolution of general Licensing problems
Symptoms
The most often reported issue types include, but are not limited to...
  • purchased license cannot be located for redemption
  • applied license cannot be located anywhere in the system
  • applied license now cannot be identified for reuse
  • evaluation/demo license cannot be obtained upon request in the portal
  • license cannot be redeemed in the portal
  • license has been redeemed but cannot be activated in the portal
  • license cannot be rehosted to a replacement device
  • after upgrade the product is no longer licensed or has grace period messaging
  • product license has been applied but is not having the expected effect
  • license upgrade is not working correctly on the applied product
Environment
Extreme Networks Licensing, especially for legacy Enterasys products
Cause
Resolution
Please open a case with the GTAC, for assistance.
Additional notes

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