Reset Search
 

 

Article

S-Series Unexpectedly Reset with soc_counter_thread: Too many errors

« Go Back

Information

 
TitleS-Series Unexpectedly Reset with soc_counter_thread: Too many errors
Symptoms
S-Series S180 class hardware unexpectedly resets with errors in the log similar to:
Message 6/50 Syslog Message 08.22.01.0022 06/13/2014 22:08:46
<0>bcmStrat[1.bcmCNTR.9]Chip 9 has encountered a fatal error. ( 0x00dcca
24 0x00ea2104 0x00ea8e5c 0x00e9b6b4 0x010756c4 0x010718b8 0x019ed4e4 0xe
eeeeeee )
==============================================================================
Message 7/50 Syslog Message 08.22.01.0022 06/13/2014 22:08:46
<3>bcmStrat[1.bcmCNTR.9]THREAD_ERROR event on chip 9 (evt=0x3, arg1=0x2,
arg2=0x1fc4, arg3=0xffffffff)
==============================================================================
Message 8/50 Syslog Message 08.22.01.0022 06/13/2014 22:08:46
<3>bcmStrat[1.bcmCNTR.9]soc_counter_thread: Operation failed; exiting
==============================================================================
Message 9/50 Syslog Message 08.22.01.0022 06/13/2014 22:08:46
<3>bcmStrat[1.bcmCNTR.9]soc_counter_thread: Too many errors
==============================================================================
Message 10/50 Syslog Message 08.22.01.0022 06/13/2014 22:08:46
<3>bcmStrat[1.bcmCNTR.9]soc_counter_thread: soc_controlled_counters_coll
ect64 failed: Operation timed out
==============================================================================
Message 11/50 Syslog Message 08.22.01.0022 06/13/2014 22:08:46
<3>bcmStrat[1.bcmCNTR.9]soc_counter_thread: DMA did not finish buf32=0x1
568a380
Environment
  • S-Series
  • SSA-150
  • SSA-180
  • Firmware 8.22.01.0022
Cause
DMA timeout condition while collecting counter values
Resolution
Upgrade firmware to 8.32.01 or later.
Additional notes
if the issue persists on later code please contact GTAC to investigate ( How to contact Extreme Networks Global Technical Assistance Center (GTAC) )

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255