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S-Series power supplies are not powering up any modules in S-Series Chassis

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TitleS-Series power supplies are not powering up any modules in S-Series Chassis
Symptoms
  • Chassis power supplies are not powering up any modules in S-Series Chassis
  • Fan trays are not powering up
Environment
  • S-Series
  • S-AC-PS
  • S-AC-PS-15A
  • SSA-AC-PS-625W
  • All firmware versions
Cause
  • Power supplies inserted upside down
  • Power supplies can be inserted upside down in an S4 chassis which results in the AC LED's lighting up green, but DC LED will not light up.
Resolution
  • Verify power supply rear connector is lined up with the chassis connector by rotating the PSU 180 degrees
  • Contact GTAC Hotline for RMA (hardware replacement)
  • Open RMA Case via Extreme Support Portal
Additional notes

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