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S-Series reset with messages similar to "ASIC failed to write callback, transaction = 0"

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Information

 
TitleS-Series reset with messages similar to "ASIC failed to write callback, transaction = 0"
Symptoms
  • Spontaneous reset
  • System logs messages similar to the following: 
==============================================================================
Message   6/138  Syslog Message            08.42.04.0016   10/11/2016 23:13:21

    <1>MCNXMGR[14.tFujiAge]ASIC failed to write callback, transaction = 0, chip
 = 3 ( 0x00ecb11c 0x01a06fbc 0x01869a64 0x01869e00 0x01b4f3a4 0xeeeeeeee)

==============================================================================
Message   7/138  Syslog Message            08.42.04.0016   10/11/2016 23:13:21

    <3>Fuji[14.tFujiAge]fujiAgeTransId: Fuji=3, adr=0x60300090, transId=0, seq
Num=92293295 write access timeout

==============================================================================
Message   8/138  Syslog Message            08.42.04.0016   10/11/2016 23:13:21

    <3>Fuji[14.tFujiAge]fujiAgeTransId: Fuji=2, adr=0x60300038, transId=0, seq
Num=101317859 read access timeout

==============================================================================
Environment
  • S-Series
  • Firmware version 08.22.01.0023
Cause
May be hardware but there are some firmware causes that need to be ruled out
Resolution
  1. There are some firmware issues that may cause errors similar to this. 
  2. Upgrade to minimum firmware version 8.41.01 to take advantage of the following fix:  S-Series : Host buffer manager errors
  3. If the issue happens on later firmware then this may be faulty hardware but plase contact GTAC for assistance in troubleshooting  
  4. How to contact Extreme Networks Global Technical Assistance Center (GTAC)
Additional notes
For additional details please refer to the latest release notes available at https://extranet.extremenetworks.com/downloads/Pages/S.aspx 

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