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S-Series modules fail with error: "This device has encountered a hardware failure."

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TitleS-Series modules fail with error: "This device has encountered a hardware failure."
Symptoms
  • This device has encountered a hardware failure
  • Unable to power up NIM x (where "x" could be any value from 0  to 3).
  • NIM x has powered down with status 5.
Samples of possible messages: 
 
<3>System[5]This device has encountered a hardware failure.  NIM 3 has p

    owered down with status 5.  Please contact Support for a possible repair

    /replacement.
 
This device has encountered a hardware failure. Unable to p

    ower up NIM 0. Please contact Support for a possible repair

    /replacement. 


Press <r> to reset board.
Environment
  • S-Series
  • I/O Module
  • Option Module
  • NIM 
  • NEM
  • All firmware versions
Cause
Hardware Failure
Resolution
Please click here to submit an RMA through our Support Portal or contact the GTAC for immediate technical assistance.
Additional notes

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