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SecureStack - PoE Failure - DAPI_CMD_POE_PORT_STATUS or DAPI_CMD_POE_SYSTEM_STATUS Error Message

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Information

 
TitleSecureStack - PoE Failure - DAPI_CMD_POE_PORT_STATUS or DAPI_CMD_POE_SYSTEM_STATUS Error Message
Symptoms
  • Ports are not delivering PoE
  • "show port inlinepower" could display the following error message for each PoE capable port:
poe_bxs.c(264): edbPoEBxsReqTask DAPI_CMD_POE_PORT_STATUS to unit-port 1.1 returned failure
  • The following message could also be seen in the logging buffer:
poe_control.c(1118) 21792 This is from manager 2 %% edbPoEBxsReq for DAPI_CMD_POE_SYSTEM_STATUS for unit 1 failed..
poe_control.c(513) 2037 %% Received unknown detectionStatus of 0
  • "show port inlinepower" could also show a large and erroneous value for "Class" (not always the same number):
Port    Type  Admin   Oper               Priority   Class    Power(W)  Capability  Power Select
------- ----- ------  -----------------  --------   -----    --------  ----------  -------------
ge.1.1        auto                       Low        19329156           802.3at     802.3at
  • Or it could also report an error similar to the following:
support->show port inlinepower

Port     Type                 Admin   Oper                Priority   Class   Power(W)  Capability  Power Select 
-------  -----                ------  -----------------   --------   -----   --------  ----------  -------------
ge.1.1                        auto    
poe_bxs.c(269): edbPoEBxsReqTaskDAPI_CMD_POE_PORT_STATUS to unit-port 1.1 returned failure                    Low       
poe_bxs.c(269): edbPoEBxsReqTaskDAPI_CMD_POE_PORT_STATUS to unit-port 1.1 returned failure 0                 802.3at     

ge.1.2                        auto    
poe_bxs.c(269): edbPoEBxsReqTaskDAPI_CMD_POE_PORT_STATUS to unit-port 1.2 returned failure                    Low       
poe_bxs.c(269): edbPoEBxsReqTaskDAPI_CMD_POE_PORT_STATUS to unit-port 1.2 returned failure 1                 802.3at     

ge.1.3                        auto    
poe_bxs.c(269): edbPoEBxsReqTaskDAPI_CMD_POE_PORT_STATUS to unit-port 1.3 returned failure                    Low       
poe_bxs.c(269): edbPoEBxsReqTaskDAPI_CMD_POE_PORT_STATUS to unit-port 1.3 returned failure 2                 802.3at

<snipped>



 
Environment
  • SecureStack
  • B5-Series
  • C5-Series
  • All firmware versions
Cause
PoE controller failed
Resolution
Issue RMA for switch exhibiting these symptoms.
Submit an RMA through our Support Portal or contact the GTAC for immediate technical assistance.
Additional notes
Not Familar with RMA Process, please see: Return Material Authorization RMA Process and FAQ

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