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Securestack: system_init: Device reset failed: Internal error

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TitleSecurestack: system_init: Device reset failed: Internal error
Symptoms
  • Securestack device stops forwarding data traffic
  • All front panel LEDs lights up color amber
  • Logging buffer prints the following messages:
<161> NOV 10 05:28:50 2014 STK1 BOOT[536870160]: broad_hpc_drv.c(2686) 10 %% system_init: Device reset failed: Internal error
<161> NOV 10 05:28:50 2014 STK1 BOOT[536870160]: broad_hpc_stacking.c(1706) 11 %% Error(0x1)
<161> NOV 10 05:28:51 2014 STK1 BOOT[75508688]: hwutils.c(4082) 12 %% ERROR:Code exception: 1 minute before watchdog will no longer be serviced.
<161> NOV 10 05:29:11 2014 STK1 BOOT[536870160]: broad_hpc_drv.c(2686) 13 %% FATAL PCI error testing PCIM[0x0]: Wrote 0x55555555, read 0x55155555, re-read 0x55155555

<161> NOV 10 11:16:09 2014 STK1 BOOT[536870160]: broad_hpc_drv.c(2686) 774 %% system_init: Device reset failed: Internal error
<161> NOV 10 11:16:09 2014 STK1 BOOT[536870160]: broad_hpc_stacking.c(1706) 775 %% Error(0x1)
<161> NOV 10 11:17:14 2014 STK1 BOOT[75508688]: hwutils.c(4082) 776 %% ERROR:Code exception: 1 minute before watchdog will no longer be serviced.
<161> NOV 10 11:17:35 2014 STK1 BOOT[75508688]: hwutils.c(4082) 777 %% ERROR:Code exception: 1 minute before watchdog will no longer be serviced.
<161> NOV 10 11:20:03 2014 STK1 BOOT[75508688]: hwutils.c(4082) 778 %% ERROR:Code exception: 1 minute before watchdog will no longer be serviced.
<161> NOV 10 11:22:35 2014 STK1 BOOT[86061248]: hwutils.c(3890) 779 %% Unit 0 DMA regs:PCIMEM_START(0x05287428) SBUS_START(0x06304000) ENTRY_CNT(0x00001000) 
CFG(0x0003000c) SBUS_ADDR(0x06304000) CMIC_SCHAN_CTRL(0x00000000) CMIC_DMA_STAT(0x00002000) CMIC_IRQ_STAT(0x60000000) rv(0xfffffff5) LINE(2986)
<161> NOV 10 11:22:35 2014 STK1 BOOT[86061248]: hwutils.c(3891) 780 %% Unit 0 DMA regs:PCIMEM_START(0x05287428) SBUS_START(0x06304000) ENTRY_CNT(0x00001000) 
CFG(0x0003000c) SBUS_ADDR(0x06304000) CMIC_SCHAN_CTRL(0x00000000) CMIC_DMA_STAT(0x00002000) CMIC_IRQ_STAT(0x60000000) rv(0xfffffff5) LINE(2986)
<161> NOV 10 11:22:35 2014 STK1 BOOT[86061248]: hwutils.c(3906) 781 %% MPC83xx DMA/PCI regs: DMAGSR(0x00000000) PCI_ESR(0x80000140) PCI_EATCR(0x3f10a001) 
PCI_EACR(0x00000000) PCI_EEACR(0x00000000) PCI_EDCR(0x00000000)
<161> NOV 10 11:22:35 2014 STK1 BOOT[86061248]: hwutils.c(3920) 782 %% PCI Status for Device 0x14e4:0xb514=0x82a0
<161> NOV 10 11:22:35 2014 STK1 BOOT[86061248]: hwutils.c(3921) 783 %% PCI Status for Device 0x14e4:0xb514=0x82a0
<161> NOV 10 11:22:35 2014 STK1 BOOT[86061248]: hwutils.c(3920) 784 %% PCI Status for Device 0x14e4:0xb514=0x82a0
<161> NOV 10 11:22:35 2014 STK1 BOOT[86061248]: hwutils.c(3921) 785 %% PCI Status for Device 0x14e4:0xb514=0x82a0
<161> NOV 10 11:22:35 2014 STK1 BOOT[86061248]: broad_hpc_drv.c(2686) 786 %% _soc_xgs3_mem_dma: L2_ENTRY.ipipe0 failed(NAK), unit 0

 
Environment
  • Securestack
  • Firmware 06.71.03.0025
Cause
FATAL PCI error testing PCIM[0x0]
Resolution
Submit an RMA through our Support Portal or contact the GTAC for immediate technical assistance.
Additional notes

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