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Update Devices Option Grayed Out and Unresponsive

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Information

 
TitleUpdate Devices Option Grayed Out and Unresponsive
Symptoms
Unable to update the device because the Update Device button is grayed out in HiveManager. 
Environment
  • HiveManager
  • Any device compatible with HiveManager
  • Any HiveOS
Cause
Resolution

Apply a Network Policy to the AP to active the Update Device option.

  • Go to Monitor

  • Click on the host name of the device

  • Device Configuration (left hand side menu, under the Configuration heading)

  • Assign a network policy to the device

  • Update the device

Additional notes

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