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Users failing to 802.1x authenticate against radius

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TitleUsers failing to 802.1x authenticate against radius
Symptoms
  • 802.1x authentication of wireless users is not successful 
  • All 802.1x authenticated WLAN services are not working.
  • While selecting the Radius Server under the Auth & Acct tab and clicking the test button you get a Radius Server Timeout message. 
Environment
  • IdentiFi Wireless
  • Extreme Wireless
  • Radius Authentication Server
  • NPS
  • IAS
Cause
The problem could be one of 2 things:
  • The Radius server is in a broken or reboot needed state
  • The shared secret configured between the 2 devices is wrong.
Resolution
  • Reboot or repair Radius server
  • Configure the shared secrets to match
Additional notes

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