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WS-C5210: Newly installed extreme AP3935i-Office area having Macbook connection issues.

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TitleWS-C5210: Newly installed extreme AP3935i-Office area having Macbook connection issues.
Symptoms
  • One area in an Elementary School (three APs covering 6 rooms) having continued Wireless performance and connection issues.
  • Macbooks can connect to the Access Points, but will randomly drop off the network.
Environment
  • ExtremeWireless appliances.
  • ExtremeWireless AP3935.
  • Firmware 10.41.10.
Cause
  • Possible Radio settings to improve connections.
  • Possible incorrect encryption type used by the end device when the WLAN encryption type is set to 'Auto'.
Resolution
  • Customer removed the Secure Encryption on the WLAN, and the end devices have been stable.
  • Recommend moving the WPA encryption type to AES-only to remove any possible client connection using TKIP.
  • Recommend keeping 11k disabled on the AP radios, and to use the Channel Inspector Report's On-Demand scan to review possible overlap issues.
Additional notes

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