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Why aren't remote APs upgrading and pulling the configuration after being adopted by the controller?

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TitleWhy aren't remote APs upgrading and pulling the configuration after being adopted by the controller?
Symptoms
Remote APs are adopting, but are not upgrading their firmware or pulling the config from the controller.
Environment
  • WiNG 5.x
  • All WiNG controllers
  • All WiNG APs
  • Does not apply to legacy controllers and APs
Cause
  • No autoinstall is configured. The AP profile/s is/are configured to prevent the APs from automatically upgrading upon adoption. 
  • Firmware version mismatch. The APs and controller are on different firmware versions. 
Resolution
  1. Verify if "no autoinstall" is configured in the AP profile:
Log into your controller and run the following commands:
>en
#conf t
Enter configuration commands, one per line. End with CNTL/Z.
#profile <ap-model> <profile-name>               (Example: #profile ap6532 default-ap6532)
#sh context
profile ap6532 default-ap6532
autoinstall configuration
no autoinstall firmware

If this is the case, make the following changes (while still in AP profile):
#autoinstall firmware
#com wr
#show context
profile ap6532 default-ap6532 
autoinstall configuration 
autoinstall firmware
  1. Verify if it's a firmware version mismatch:
Log into the controller and run the following commands:
#show adoption status
Adopted Devices:
---------------------------------------------------------------------------------------------------------------
DEVICE-NAME       VERSION         CFG-STAT         MSGS ADOPTED-BY        LAST-ADOPTION                  UPTIME
---------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
In the CFG-STAT column look for 'version-mismatch'. If this is the case and no APs are upgrading, check to make sure that the AP image is on the controller:
#sh device-upgrade versions
--------------------------------------------------------------------------------
          CONTROLLER              DEVICE-TYPE                 VERSION
--------------------------------------------------------------------------------
  rfs4000-1C4706              ap621                  5.8.4.0-034R
  rfs4000-1C4706              ap622                  5.8.4.0-034R
  rfs4000-1C4706              ap650                  5.8.4.0-034R
  rfs4000-1C4706              ap6511                 none
  rfs4000-1C4706              ap6521                 5.8.4.0-034R
  rfs4000-1C4706              ap6522                 5.8.4.0-034R
If the AP firmware is not listed (none), follow these instructions to upload it to the controller: How to upload Wing 5x AP firmware image to Wing controller
  1. Manually upgrade the APs:
    1. From CLI, by using the 'device-upgrade' command: (please note that many upgrade options are available as listed below)
#device-upgrade ?
 DEVICE-NAME     Name/MAC address of device
  all             Upgrade all devices
  ap621           Upgrade AP621 Device
  ap622           Upgrade AP622 Device
  ap650           Upgrade AP650 Device
  ap6511          Upgrade AP6511 Device
  ap6521          Upgrade AP6521 Device
  ap6522          Upgrade AP6522 Device
  ap6532          Upgrade AP6532 Device
  ap6562          Upgrade AP6562 Device
  ap71xx          Upgrade AP71XX Device
  ap7502          Upgrade AP7502 Device
  ap7522          Upgrade AP7522 Device
  ap7532          Upgrade AP7532 Device
  ap7562          Upgrade AP7562 Device
  ap7602          Upgrade AP7602 Device
  ap7612          Upgrade AP7612 Device
  ap7622          Upgrade AP7622 Device
  ap7632          Upgrade AP7632 Device
  ap7662          Upgrade AP7662 Device
  ap81xx          Upgrade AP81XX Device
  ap82xx          Upgrade AP82XX Device
  ap8432          Upgrade AP8432 Device
  ap8533          Upgrade AP8533 Device
  cancel-upgrade  Cancel upgrading the device
  containing      Specify devices that contain a sub-string in the hostname
  load-image      Load the device images to controller for device-upgrades
  rf-domain       Upgrade all devices belonging to an RF Domain
  rfs4000         Upgrade RFS4000 Device
  1. From WebUI:
    1. Go to Operations > Devices
    2. Expand System
    3. Expand Default (or the RF-Domain in which the controller resides)
    4. Select the controller
    5. Go to the Adopted Devices tab
    6. Check the "All Devices" box (or boxes of individual APs if you prefer not upgrading them all at once)
    7. Click on the "Upgrade Firmware" button (bottom right hand corner of page)
    8. Go to the Upgrade Status link to make sure that the upgrade is being properly processed. 
User-added image
 
Once the firmware has been upgraded the APs should pull the configuration and operate as they should. 
Additional notes
If further assistance is required please contact technical support.

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