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Wireless data is unable to be seen via Extreme Management Center with a shared secret error

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Information

 
TitleWireless data is unable to be seen via Extreme Management Center with a shared secret error
Symptoms
  • AP appear offline , Access Point show as down but are still working
  • From XMC in Administration->Diagnostics --> Historical Statistic Collector --> Collector Status , shows SYNC_ERROR_INVALID_SHARED_SECRET 
Environment
  • Extreme Management Center
  • EWC
  • Identify Wireless
Cause
Shared secret on controller is different.
Resolution
Although there can be several causes for this problem, this is one variation to be checked.

On Wireless Controller
Controller->Network->Secure Connections
Use show shared secret
see picture below.
User-added image
On Extreme Management Center
Administration->Options->Wireless Manager->Shared Secret
User-added image
 
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