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Wireless license key upgrade request has not been fulfilled within expected time frame

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TitleWireless license key upgrade request has not been fulfilled within expected time frame
Symptoms
Portal-based wireless license key upgrade request has not been fulfilled within the expected time frame or seeking to expedite the request.
How to obtain wireless license upgrade key
Environment
  • IdentiFi Wireless
  • Firmware 08.xx to 09.xx
  • Firmware 09.xx to 10.xx
  • Upgrade license request
Cause
The license upgrade request typically has an expected turnaround time of up to three hours.
But, no response received yet from license upgrade request and now seeking prioritization.
Resolution
Send an e-mail to licensing@extremenetworks.com, including:
Additional notes

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