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Wireless license key upgrade request has not been fulfilled within expected time frame

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TitleWireless license key upgrade request has not been fulfilled within expected time frame
Symptoms
Web-form-based wireless license key upgrade request has not been fulfilled within the expected time frame or seeking to expedite the request.
How to obtain wireless license upgrade key
Environment
  • IdentiFi Wireless
  • Firmware 08.xx to 09.xx
  • Firmware 09.xx to 10.xx
  • Upgrade license request
Cause
The ExtremeWireless Upgrade Licenses web-form located at https://extranet.extremenetworks.com/MySupport/Licensing/Pages/LicenseUpgradeRequest.aspx typically has an expected turnaround time of up to three hours.
But, no response received yet from license upgrade request and now seeking prioritization.
Resolution
Send an e-mail to licensing@extremenetworks.com, including:
Additional notes

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