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X-CM-00 or IOM not recognized by the system

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Information

 
TitleX-CM-00 or IOM not recognized by the system
Symptoms
  • Control Module fails to boot
  • The output of the command "show system hardware cm <slot_#>" prints the following results:
CM SLOT 2
    Model:                      Unknown
    State:                      Standby
    905 Part number:            000000
    905 Serial number:          00000000
    940 Part number:            000000
    940 Serial number:          00000000
    Part number:
    Board rev:                  0.0
    Board ID:                   0.0
    Engineering ID:             0
    Hardware State:             OK
    Software State:             FAIL
    Bios Expected:              Error
    Bios Actual:                Error
    Bootloader Expected:        Error
    Bootloader Actual:          Error
    FPGA Expected:              Error
    FPGA Actual:                Error
    Software Information Not Available
    MemInfo Unavailable
  • The output of the command "show system hardware iom <slot_#>
Environment
  • Matrix X
  • X-CM-00
  • IOM
  • All firmware versions
Cause
Bad flash drive
Resolution
This message is a hardware fault.

If seeing symptoms described in this article then the next step is to submit an RMA.
Action: Submit an RMA
Additional notes

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