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IdentiFi guest portal account becomes inactive but works after the account is recreated

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TitleIdentiFi guest portal account becomes inactive but works after the account is recreated
Symptoms
identiFi guest portal account becomes inactive but works after the account is recreated
 
Oct 07 09:12:11 EXTR-EWC events: EventType[Authentication Failure] MAC[aa:bb:cc:dd:ee:ff] IP[w.x.y.z] AP[Test] BSSID[20:B3:99:01:01:01] User[username] Details: VNS[guest] SessionTimer[57600]

 
Environment
  • IdentiFi wireless
  • One user is created but stops working before the account lifetime has expired.
  • Account lifetime 7 days
  • Session lifetime 16 hours (57600 seconds)
Cause
Functioning as designed
Resolution
Set session lifetime to 0 allows the user account to work for any length of time during the account lifetime period.
Additional notes
The session lifetime is how long the user is allowed to be active in total.
 
For example if a user is created with an account lifetime of 7 days with a session lifetime of 16 hours then during that entire 7 day period, if the 16 hours or the 7 day account lifetime expire, whichever comes first, the account expires.  If the session lifetime is set to 0, the user could be online and active 24x7 for 7 days.

The controller logs show how much time remains,observe the SessionTimer is decreasing compared to the date of the event in the log
 
Mar 22 10:18:18 EWC1.extremenetworks.com events: EventType[Authentication] MAC[00:01:02:03:04:05] IP[a.b.c.d] AP[MYAPNAME] BSSID[00:02:03:04:05:06] User[MYUSERNAME] Details: VNS[MYVNSNAME] SessionTimer[30158] AppliedRole[MYROLENAME] 
Mar 21 10:27:55 EWC1.extremenetworks.com events: EventType[Authentication] MAC[00:01:02:03:04:05] IP[a.b.c.d] AP[MYAPNAME] BSSID[00:02:03:04:05:06] User[MYUSERNAME] Details: VNS[MYVNSNAME] SessionTimer[47591] AppliedRole[MYROLENAME] 
Mar 17 10:44:15 EWC1.extremenetworks.com events: EventType[Authentication] MAC[00:01:02:03:04:05] IP[a.b.c.d] AP[MYAPNAME] BSSID[00:02:03:04:05:06] User[MYUSERNAME] Details: VNS[MYVNSNAME] SessionTimer[57600] AppliedRole[MYROLENAME]

See also: How to view Session Lifetime statistics for Guest Portal user accounts on IdentiFi Wireless controller

 

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