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xmc: server.log has errors: extensive occurrence of the error in lookup task for device x.x.x.x: java.lang.NullPointerException

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Titlexmc: server.log has errors: extensive occurrence of the error in lookup task for device x.x.x.x: java.lang.NullPointerException
Symptoms
  • The server.log file has numerous entries with the following error:
   2020-06-05 12:22:51,234 ERROR [com.enterasys.netsight.api.networkmonitor.NetworkMonitorTaskManager] error in lookup task for device x.x.x.x: java.lang.NullPointerException
at com.enterasys.netsight.api.networkmonitor.lookup.NetworkMonitorLookupEntityWorker.doLookup(NetworkMonitorLookupEntityWorker.java:119)
at com.enterasys.netsight.api.networkmonitor.NetworkMonitorCache.snmpLookup(NetworkMonitorCache.java:939)
at com.enterasys.netsight.api.networkmonitor.NetworkMonitorTaskManager.doLookupTask(NetworkMonitorTaskManager.java:1103)
at com.enterasys.netsight.api.networkmonitor.NetworkMonitorTaskManager.doDeviceWork(NetworkMonitorTaskManager.java:942)
at com.enterasys.netsight.api.networkmonitor.NetworkMonitorTaskManager.scheduleLookupTask(NetworkMonitorTaskManager.java:600)
at com.enterasys.netsight.api.networkmonitor.NetworkMonitorCache.getEntityData(NetworkMonitorCache.java:3062)
at com.enterasys.netsight.server.networkmonitor.NetworkMonitorCacheServiceImpl.getDeviceEntityData(NetworkMonitorCacheServiceImpl.java:507)
at com.enterasys.netsight.server.networkmonitor.NetworkMonitorCacheServiceImpl.getDeviceEntityData(NetworkMonitorCacheServiceImpl.java:473)
at com.enterasys.netsight.reporting.common.service.ProcessDeviceAddThread$1.operationComplete(ProcessDeviceAddThread.java:736)
at com.enterasys.netsight.api.deviceimport.AddDeviceHelper.add(AddDeviceHelper.java:133)
at com.enterasys.netsight.reporting.common.service.ProcessDeviceAddThread.setDevices(ProcessDeviceAddThread.java:1024)
at com.enterasys.netsight.reporting.common.service.ProcessDeviceAddThread.processAddThread(ProcessDeviceAddThread.java:932)
at com.enterasys.netsight.reporting.common.service.ProcessDeviceAddThread.run(ProcessDeviceAddThread.java:243)
Environment
  • Extreme Management Center v8.x
Cause
  • Known issue
Resolution
  • This issue is addressed in v8.5.0
Additional notes

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